Refund policy
Ready-made hand paintings
You can return a ready-made hand painting within 10 days of delivery if you change your mind. It needs to be in its original condition and packaging. Return postage for change-of-mind returns is paid by the customer. Please contact us first to start a return. We can’t accept items sent back without contacting us.
Prints and custom orders
Prints are made to order, and custom paintings are created just for you, so we can’t accept returns on these for a change of mind.
Damaged, faulty or wrong items
Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, contact us within 7 days of delivery at support@arraheemislamicarts.com with:
- a clear photo of the issue
- a photo of the packaging (inside and outside)
- a photo of the shipping label
- your order number
We’ll arrange a free replacement or a refund, whichever suits you. For prints, you don’t need to send the item back. For hand paintings, we’ll cover the return postage.
Lost orders
If your order hasn’t arrived within the estimated delivery time, contact us and we’ll look into it. If it’s confirmed lost in transit, we’ll send a free replacement or a refund. Please check your shipping address at checkout, as we can’t cover orders sent to a wrong address.
Sale items and gift cards
Sale items and gift cards can’t be returned, unless they arrive damaged or faulty.
Refunds
Once we’ve checked your return or claim, we’ll let you know if the refund is approved. Approved refunds go back to your original payment method (card, PayPal or Afterpay). Your bank may take a few business days to process it.
Your rights
This policy doesn’t affect your rights under the Australian Consumer Law.
Questions? Contact us any time. We’re happy to help.